Want to get people back into the office? Give them offices!As the Covid-19 pandemic becomes the COVID-22 pandemic, it seems increasingly unlikely that we may ever return to the office full-time. For…Dec 3, 2021Dec 3, 2021
Search Product Management: The Most Misunderstood Role in Search?What does it mean to be a Product Manager (PM)? What does the search team do? What does the PM do for the search team at your organization…Dec 11, 20202Dec 11, 20202
The Launch Review: bringing it all together …We’ve talked about statistical vs human approaches to search, we’ve talked about metrics, and we’ve talked about A/B testing. Now we’re…Sep 16, 2020Sep 16, 2020
How to spot pseudoscience on the internet — a case study with masksThe great advantage of the internet is that it allows anyone to publish anything (shout out to Medium!). The old gatekeepers are gone, so…Aug 26, 20202Aug 26, 20202
A/B Testing Search: thinking like a scientistIn our last installment, we learned about the important of metrics and how the choice of metrics is so important to building, maintaining…Aug 21, 20201Aug 21, 20201
Measuring Search: Metrics MatterWhat gets measured gets managed - Peter DruckerJul 6, 20201Jul 6, 20201
Query Triage: The Secret Weapon for Search RelevanceRemember way back in my first post on search relevance how I said there’s a statistical and a human-centered approach to search…Jun 4, 20201Jun 4, 20201
Setting up a relevance evaluation programIn my first couple of posts, I described the need for human- and metrics-centered approaches to relevance improvement and how we can…May 29, 2020May 29, 2020
Measuring Search, A Human ApproachIn my first post on search I discussed two strategies for human or metrics-centered approaches to improving search. Now, I’m going to…May 18, 2020May 18, 2020
Statistical and human-centered approaches to search engine improvementFor search product teams, search is like baseball, not golf.May 8, 2020May 8, 2020