James Rubinstein·Feb 22How Will You Know a Product Manager? You Will Know Us by Our DecisionsI’ve talked before about how Search Product Management works, but maybe it’s time to take a step back and think about PM more broadly. What…
James Rubinstein·Feb 22The Future of User Experience is PhilosophyDon Norman and Jakob Nielsen — the progenitors of UX research and design, the usability gurus, the people who spent decades advocating for…
James Rubinstein·Dec 3, 2021Want to get people back into the office? Give them offices!As the Covid-19 pandemic becomes the COVID-22 pandemic, it seems increasingly unlikely that we may ever return to the office full-time. For…
James Rubinstein·Dec 11, 2020Search Product Management: The Most Misunderstood Role in Search?What does it mean to be a Product Manager (PM)? What does the search team do? What does the PM do for the search team at your organization…A response icon2A response icon2
James Rubinstein·Sep 16, 2020The Launch Review: bringing it all together …We’ve talked about statistical vs human approaches to search, we’ve talked about metrics, and we’ve talked about A/B testing. Now we’re…
James Rubinstein·Aug 26, 2020How to spot pseudoscience on the internet — a case study with masksThe great advantage of the internet is that it allows anyone to publish anything (shout out to Medium!). The old gatekeepers are gone, so…A response icon2A response icon2
James Rubinstein·Aug 21, 2020A/B Testing Search: thinking like a scientistIn our last installment, we learned about the important of metrics and how the choice of metrics is so important to building, maintaining…A response icon1A response icon1
James Rubinstein·Jul 6, 2020Measuring Search: Metrics MatterWhat gets measured gets managed - Peter DruckerA response icon1A response icon1
James Rubinstein·Jun 4, 2020Query Triage: The Secret Weapon for Search RelevanceRemember way back in my first post on search relevance how I said there’s a statistical and a human-centered approach to search…A response icon1A response icon1
James Rubinstein·May 29, 2020Setting up a relevance evaluation programIn my first couple of posts, I described the need for human- and metrics-centered approaches to relevance improvement and how we can…